You can return any product within fourteen days of purchase for a refund of the item purchase price. (Items being returned must be unopened and unused)
Please contact us via email firstname.lastname@example.org prior to returning any item
We hope the goods you order from us will arrive in good condition and be exactly what you expected and ordered. However on some occasions mishaps do happen; please contact us immediately should you find a fault with your purchase and we will endeavour to rectify this for you, our return policy is 30 days so please act straight away.
In the event that your item has been damaged in the post, we offer a photo service to save time and cost on returning items. Please send photos of damages to email@example.com with details explaining the damage and your invoice number, we will do our upmost to resolve the problem as quickly as possible for you.
My product(s) arrives faulty, what should I do?
Please contact us via email firstname.lastname@example.org with details explaining the fault and your invoice number, we will do our upmost to resolve the problem as quickly as possible for you.